Privacy Policy

Privacy Policy

Last updated: 15 January, 2026

This Privacy Policy describes how Wabby Technologies ("Wabby", "we", "us", or "our") collects, uses, stores, and protects information when you use our website or services. Wabby provides software that helps businesses manage customer interactions on WhatsApp more efficiently. We are committed to protecting privacy and complying with applicable data protection laws and WhatsApp Business Platform policies.

1. Information We Collect

a. Information You Provide

  • Business name and contact details
  • Account information needed to set up the service
  • Support requests and communications with us

b. WhatsApp Platform Data

With your explicit permission, we may process:

  • Messages exchanged between you and your customers on WhatsApp
  • Customer names and phone numbers shared during conversations
  • Conversation timestamps and interaction history

We access this data only to provide the services you have enabled.

c. Usage & Technical Information

We may collect limited technical data such as:

  • Log information
  • Browser or device type
  • Service usage patterns (for improvement and reliability)

2. How We Use Information

We use information only to:

  • Enable and operate Wabby’s features
  • Help you manage and respond to customer conversations
  • Organize chats and suggest replies
  • Help track payments and appointments discussed in conversations
  • Provide basic insights such as response times
  • Offer customer support
  • Improve and maintain the service

We do not use Platform Data for advertising, profiling, or unrelated purposes.

3. WhatsApp & Meta Compliance

Wabby’s use of WhatsApp data complies with:

  • WhatsApp Business Platform Terms
  • Meta Platform Policies

Key commitments:

  • Platform Data is used only on behalf of the business that connected the account
  • We do not sell or share WhatsApp data with third parties
  • We do not message customers without the business’s direction
  • Customers’ data remains under the control of the business using Wabby

4. Data Sharing

We do not sell personal data. We may share data only:

  • With trusted service providers who help us operate the platform (under strict confidentiality)
  • If required by law, regulation, or legal process
  • To protect the rights, safety, or integrity of Wabby, users, or the public

5. Data Storage & Security

We take reasonable technical and organizational measures to protect data, including:

  • Secure servers
  • Access controls
  • Encryption where appropriate

While no system is 100% secure, we work continuously to safeguard information against unauthorized access or misuse.

6. Data Retention

We retain data only for as long as:

  • Necessary to provide the service
  • Required by law
  • Requested by the business using Wabby

When data is no longer required, it is securely deleted or anonymized.

7. Your Rights & Choices

Businesses using Wabby can:

  • Access and manage their data
  • Request correction or deletion of data
  • Disconnect their WhatsApp account at any time

End customers should contact the business they interacted with regarding their data.

8. Children’s Privacy

Wabby is intended for business use only and is not directed at children under 18. We do not knowingly collect data from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of the service indicates acceptance of the updated policy.

10. Governing Law

This Privacy Policy is governed by the laws of India.

11. Contact Us

If you have any questions about this Privacy Policy or data practices, please contact:

Wabby Technologies
Email: privacy@wabby.ai
Website: https://wabby.ai